Cancellation & Refund Policy
This Cancellation & Refund Policy explains how cancellations, rescheduling, no-shows and refunds work for bookings made with PyngTrip — a brand operated by V Advertisements (GSTIN 02DRAPB0269L1Z6), Building No. 2124, Loharwin, Hamirpur, Himachal Pradesh – 177001, India. It forms part of our Terms & Conditions.
1. Cancellation Charges
Cancellation charges apply per booking, based on how far before the confirmed pickup time you cancel:
| Notice Window | Cancellation Fee | Refund Status |
|---|---|---|
| More than 24 hours before pickup | Zero fee (Free cancellation) | 100% Full Refund |
| 12 to 24 hours before pickup | 25% of confirmed fare | 75% Refund |
| 4 to 12 hours before pickup | 50% of confirmed fare | 50% Refund |
| Under 4 hours / No-show | 100% of confirmed fare | No refund |
For multi-day tour packages, custom itineraries or Tempo Traveller (12+1) bookings, cancellation terms shared in your written confirmation apply (typically 50% if cancelled within 48 hours, 100% within 24 hours, due to vehicle blocking).
2. Rescheduling
- One free rescheduling is allowed if requested more than 12 hours before pickup, subject to vehicle availability. The fare difference, if any (e.g. different car/date), applies.
- Rescheduling within 12 hours of pickup is treated as a cancellation + fresh booking and attracts the charges above.
3. No-Shows & Waiting Time
- If you are unreachable or not present at the pickup point within the grace period communicated at booking (typically 30 minutes for intercity pickups, 60 minutes for airport pickups), the driver may leave and it will be treated as a no-show (100% charge).
- Waiting beyond the grace period may attract waiting charges as communicated at booking.
4. Cancellations by PyngTrip
- If we cancel before the trip (e.g. vehicle breakdown, driver emergency, unsafe conditions), you may choose a full refund of any advance paid or a free rescheduling — no cancellation fee from our side.
- If a trip is cut short due to force majeure (landslides, road closures, government restrictions, medical emergency), charges apply only for the distance/services used, and the unused balance is refunded.
5. Refunds — Timeline & Mode
- Eligible refunds are processed to the original payment mode within 5–7 business days of approval. Bank/payment-gateway timelines may add a few days.
- Cash advances are refunded via UPI/bank transfer to the number/account shared at booking.
- Toll, state tax, parking or other third-party charges already incurred are non-refundable.
- To claim a refund, share your booking phone number, travel date and payment reference on [email protected] or WhatsApp +91 98167 62256.
6. Disputes
If you disagree with a cancellation charge, write to us within 7 days of travel with your booking details. We review every case and respond in accordance with these terms and applicable law.
Contact our support team with your booking reference for immediate assistance.